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Workshop guarantees, terms and conditions 2016-12-21T10:44:47+00:00

Workshop guarantees, terms and conditions

All our public workshops are subject to the following guarantees, terms and conditions:

100% satisfaction guarantee:

We’re so confident that participants will love our workshop, that we’re offering a 100% refund to anyone who wishes to withdraw by lunch on the first day. To qualify, they need to show up on time, participate and notify the instructor at the start of lunch on the first day, which takes place at approximately 12:30. Additionally, they must return all training materials including slides, manuals, books and exercises. To specifically qualify for this guarantee, participants must physically attend the training, arrive at the workshop on time (by 9:00), and remain primarily present in the workshops. People who have not physically attended the training, who arrive late (after 9:00), who spend significant time outside the room, or who show up and immediately request a refund without participating, cannot qualify. This offer can only be used once per person, or small business, and in the case of corporations and institutions, once per department. The maximum number of persons who can obtain a refund on a group discount is 2, so participants in groups are advised to ensure the curriculum is relevant to each member who attends. Refunds will be processed by AlterSpark within a week and returned via the exact payment method used to purchase for the workshop ticket.

Cancellations and refunds:

Registrants who cancel their reservation 14 calendar days prior to the start date, will receive a 100% refund. Registrants who cancel their reservation 13 to 7 days prior to the start date, can elect to receive a 50% refund or 100% credit towards future training. Registrants who cancel their reservation 6 days prior to the start date, will not receive a refund but will receive a 100% credit towards any future training. In case someone has requested to attend a future workshop, we will hold their name and email on record to notify them of each upcoming workshop, so it’s important that they should keep us updated if they ever change their contact details. In the case of unforeseen circumstances or emergencies, AlterSpark reserves the right to cancel this workshop up to 7 days prior to the start. If AlterSpark needs to cancel the workshop, all registrants will receive a 100% refund. AlterSpark will not be held liable for any expenses incurred by registrants.

Transferring tickets:

You may elect to transfer your ticket to another party. If you intend to transfer your ticket to another person, please notify AlterSpark by email at [email protected] Please include the current ticket holder’s name, plus the replacement person’s name and email address.

License to use training materials:

All participants will receive exclusive persuasive design resources, including the Digital Behavior Change Toolkit. Each paying participant may use these resources to support commercial or non-commercial projects. All of these tools and resources are copy written and licensed for sharing with up to 4 persons within each participant’s organization, subject to the conditions in this document. If you wish to make numerous copies of training resources for your institution, contact AlterSpark.

Copyright of materials and crediting:

All workshop materials are copy written by Brian Cugelman, PhD and AlterSpark Corp. Participants agree not to copy or publicly distribute workshop materials. Participants further agree not to rework, repackage, rebrand, or use the lectures or content to build derivative educational products or publicly distributed design guidelines. However, AlterSpark encourages the development of in-house design guidelines and practice materials, and asks participants to credit AlterSpark according to standard academic conventions, or as described within the training materials.

Use of recording equipment at the event:

Participants agree not to use audio or video equipment to record the workshop. However, photos of the event are welcome, and the workshop may be photographed, with images shared in digital media. Any participant who does not want to be included in any photos taken by AlterSpark staff or contractors, should notify AlterSpark by emailing team(at)alterspark.com; however, AlterSpark is not responsible for the use of images by taken by other workshop attendees.

Sharing examples of our training:

Our school depends on referrals from past participants, and showing new students what our training looks like, which types of professionals attend, what companies have participated, and what the training materials and exercises look like. For these reasons, we showcase our training through workshop photos, customer testimonials, corporate references when participants specifically sign-up on behalf of their company, and other ways of demonstrating what our training is like. If you do not wish to have your photograph or company name or logo appear on our website or other marketing materials, please let us know.

Alternative payment policy:

If for whatever reason you are unable to purchase your ticket through our online registration system, we will provide alternative payment methods. In the case of Fortune 1000 companies or Government Agencies, where we receive the request via a verifiable institutional email address, we will reserve your seat, send you a workshop access code, and coordinate the payment with your procurement office on the understanding that the transaction may take time to process, given institutional procedures, sign-off or other red tape. In all other requests, we will guarantee your seat for alternative online payments that can be completed in under 1-2 days. However, when the payment process takes 3 or more days to complete, we will guarantee your seat and send you an access code upon confirmation that your payment has been received.

Tax collection:

In some regions, we’re obligated to collect local taxes. In these cases, taxes are displayed during the registration process and added on-top of the ticket price. In practice, we are only obliged to collect local tax in Canada.

Qualifying for discount codes:

To qualify for our discount codes, you will need to provide proof you’re a student, academic, from a non-profit organization, government, or with a group of 3 or more registrants. The easiest way to provide proof of qualification is to send an email to team (at) alterspark.com from an organizational or university email address.

Our exact early bird deadline:

The deadline varies from city to city, so check our workshop registration page for each workshop’s early bird deadline. Our early bird deals end at 11:59 PM on the deadline day. Don’t miss it!

Have any questions?

If you have any questions about our policies and practices, contact team(at)alterspark.com

Updated 8 Dec 2016

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