There’s a simple reason why you need to understand how emotions work, and it's this: emotions drive people’s decisions, not rational thinking. So if you want to understand how to build more persuasive tech, you’d better invest some time to learn how emotions work.
Science shows that people interact with technology similar to how they interact with other people, but there's never been a great explanation for why this is. There's now good evidence that the neurochemical oxytocin impacts more than our relationships with other people, and that it may also unlock our understanding of how we form emotional relationships with brands and technology. In this opinion piece, Brian Cugelman, PhD discusses the intersection of emotional design, digital psychology and the biological-basis for why we interact with computers like other people.
A recent report by JupiterResearch indicates that e-mail marketing spending will grow from $1.2 billion in 2007 to $2.1 billion in 2012. Spending on retention e-mail will more than double during that period and account for over half of total e-mail marketing spending in 2012. Acquisition e-mail marketing will grow more somewhat more slowly, with most spending in that category going toward sponsorship (for example, ad-supported newsletters).