Frequently Asked Questions
Enrolled Students & Alumni
Issuing Certificate and Proof of Training
If it’s past the approximate certificate send date, and you have not received your certificate, then something has probably gone wrong. All we need to do is confirm your records and then we’ll send you a new certificate.
To claim your certificate after the send date, complete our alumni support form. We need to cross reference our records, and if your ticket was purchased by a third party, you’ll need to provide the name of the organization or person who purchased your ticket.
We manually process and distribute student certificates at the end of the training season. We also send a separate certificate per workshop completed.
Since we need to do this by hand, students who have completed our training from September to December will normally receive their certificate by the end of December or early January. Students who have completed our training from March to May will normally receive their certificate by the end of June or early July.
Complete the alumni support form, and we will send you a letter confirming your attendance ASAP. Please provide all your workshop details.
No problem. Just complete our alumni support form and make sure you include the workshop you attended, location, and date.
Complete the alumni support form, and we will send you a letter confirming the workshop you attended, along with the number of modules and qualifying hours of training.
We offer perks to alumni who are continuing their education. If you’re alumni and wish to claim your community rate, contact us via the form. Provide details so we can look up your records.
If you have provided us with advanced notice that you couldn’t make it to your workshop, you will be eligible for future access to the same workshop you signed up for, or the equivalent number of workshop days. However, the onus is on you to contact us in advance of the workshop you want to attend, for any city and time that is convenient for you.